Shipping and Returns

 

SHIPPING

August Sage offers Standard Shipping on all orders to any destination within the United States via either USPS or UPS. Standard shipping based on order price. Alaska, Hawaii - have additional charges and fees that will be calculated at checkout. Extra fees for oversized items and furniture. 

We are a small team and working as fast we can to fulfill your order. Please allow 5-10 business days to process and ship your order.

INTERNATIONAL SHIPPING:

We currently offer shipping outside of the United States to Canada, UK, some European countries, Australia, New ZealandInternational shipping costs will automatically populate at checkout based on the purchase amount of your order. Orders will ship through either USPS, UPS, or DHL and can take 8 to 10 business days to arrive. Please note that any additional import duties are your responsibility. In addition, orders shipped to international destinations other than the US are final sale and exempt from returns or exchanges.

RETURNS

We want you to be happy with your purchase and understand that items may not be what you expected. You have the option of the full amount purchase on store credit. Please note items purchased on sale or with any promo codes are final sale.

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. You have the option of sending items back using our prepaid label and the amount will be deducted from the refunded amount. You always have the option to choose your own carrier. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. 

In the result of damaged, or defective merchandise. We will refund the full amount plus shipping fees or cover fees to ship out new items. 

To process a return please send us an email at hello@augustsage.com with your order number.

We are not responsible for items damaged or lost in transit when making a return. 

REFUNDS

If approved for a store credit, once your return is received and inspected for no damages, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then a store credit will be sent to your email in the form of digital gift card. 

Please contact us at hello@augustsage.com if you do not recieve an email for your store credit. 

EXCHANGES

Because of the nature of handcrafted products - we do try our best to represent the product through our imagery, we are only able to exchange items if they are defective or damaged. Please send us an email at hello@augustsage.com and send your item with the provided label to or you may use a carrier of your choice to 18322 SE 195th PL, Renton, WA 98058.

We are not responsible for items lost in transit when making an exchange and customers will not be provided an exchange if item is damaged during transit.  We don’t guarantee that we will receive your returned item. 

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